Frequently Asked Questions

 Anyone 16 & under would need parental written consent or preferably an adult present at the treatment  

We are based at 6B Great Eastern Road, CM14 5EH which is a 2 minute walk from Brentwood train station. 

We don't, unless advertised.

We sometimes run competitions/giveaways, which are always posted on our socials if you would like to join in. However The Lash Salon does offer a loyalty card scheme which offers money off appointments the more times you come in for treatments with us.

Monday- 1-8pm

Tuesday- 10-9pm

Wednesday- 11-9pm

Thursday- 10-9pm

Fridays- 12-5

Saturday- 9-5

Sunday 10-4 (every other)

These hours depend on if we have clients booked in! So if you need to pop into the salon for any reason please contact us first.

There is a small pay & display car park situated next to us, behind the Essex Arms pub. 

There is also parking around the local roads depending on the time so please check the road signs before parking. 

Please allow time for parking before your your appointment & also after to avoid a parking fine.

You can book either through our website or the 'book button' on our socials

Yes, You're required to enter your card details in order to secure your booking.
A non-refundable deposit of 50% will be taken on all treatments except any semi-permanent makeup treatment these will require a £50 deposit when booking.
The remaining balance of your treatment will be paid at the salon (50%)

If you cancel or reschedule within 48 hours of your appointment, you will lose your deposit. If you do not attend your appointment or cancel the day of your appointment, you will lose your deposit and a further 50% of your appointment fee will be taken from the card you provided. This will make up 100% of your bookings. This cancellation fee is non-refundable and non-transferable.

If you provide us with more than 48 hours notice you are able to transfer your deposit over to another time/ date or Credit note. Credit can not be used in the salon only for online bookings deposits. If you would like your deposit to be transferred onto a credit note, please feel free to give us a message to receive this.

Please note 48 hours goes from the exact time you have booked your appointment e.g if you’re appointment is on the 10th at 2 pm, your appointment would need to be rescheduled by 1.59 pm on the 8th (48 hours beforehand) otherwise you will lose your deposit.

Should you cancel or reschedule you appointment with less than 48 hours notice, you Will loose your deposit. 

Shall you cancel under 24 hours you will loose your deposit and have a cancellation fee on the remaining balance of your treatment! 

Please note 24/48 hours goes from the exact time you have booked your appointment e.g if you’re appointment is on the 10th at 2 pm, your appointment would need to be rescheduled by 1.59 pm on the 8th (48 hours beforehand) otherwise you will lose your deposit.

The quickest way to cancel/reschedule your appointment  is from your confirmation email. 

Yes, but only if you have booked in for a 2 hour appointment e.g Full set of Russians, Strip lash look, Hybrids or Classics as these styles all take the same amount of time so changing the style wouldn't be a problem.

Unfortunately you would not be able to change a Express Russian (1hour) appointment on the day as these style require different lengths of time. 

 All lashes use are made from synthetic silk, which means they are ultra-soft and animal cruelty free. 

Strip lash look are a wispy/ spikey affect which can also be quite dramatic, these are perfect for people who love to look different. They are created by applying both long and short lashes, creating a perfect wispy look. 

Russian lashes are made with lighter weight lashes but they’re not as super fine as the Mega Volume. The lash tech can also create fans but unlike the mega volumes they do not give the same dramatic effect. These can be tailored for a heavier or lighter set which is pretty & super fluffy. Russians would be perfect for someone who wants full soft lashes to glam up any look but still be gorgeous when being casual too. 

Hybrid lashes are great for someone that is unsure if Russians will be too full for them so these are the perfect starter point. Hybrids are a 50/50 mix between classics and Russian lashes & can be completely tailored to your preference. You can choose from a softer look or go for a slightly heavier one. You can also create a more delicate wispy style than strip lashes which look really beautiful. 

Express Russians are a full set of Russians lashes achieved in a 1 hour time slot. They are amazing if you don’t have the time or simply cannot lay still for a 2 hour appointment. Express Russians cover 60% of your natural lashes which means infills would be necessary sooner but they create a cute light fluffy set of lashes. 

Classic lashes is known as the most natural set. They are created by the therapist applying 1 single lash extension to 1 single natural lash. They are made to give you a similar look to wearing mascara. 

LVL means length, volume, lift. It’s a great alternative to lash extensions and the perfect way to enhance what you already have, whether your lashes are long, short or stubborn. This treatment will create longer/ fuller lashes & will make your eyes appear more open and youthful, saving you time on your morning routine. This lash treatment lasts for up to 6-8 weeks depending on different skin types and lifestyles. If you’re looking for long lasting, no maintenance & a natural looking eyelash enhancement, then LVL is for you. No mascara, No extensions, No maintenance. 

An infill is needed every 2-3 weeks after having a full set of lashes created. This is when we gently remove all the out grown extensions & replace them with new ones. We do this to avoid your natural lashes from getting damaged & which allows you to have a beautiful set of lashes constantly. 

No. If you have a lash technician that will apply them correctly, look after your lashes & also you follow the aftercare advice provided correctly, your lashes should be absolutely fine. We will provide you with all the aftercare advice needed & also advise you when you should have a lash break.

Henna brow is a longer lasting eyebrow tint that you can create a perfect brow shape with. This is great for someone that may have sparse brow hairs & gaps to cover. The henna will stain the eyebrow hairs for up to 5 weeks & for up to 2 weeks on the skin depending on different skin types & lifestyles. 

Brow lamination follows a similar concept to LVL. It was created to achieve a full, fluffy brow & also make the brows seem thicker although this does depend on the different natural brow shape. It would also achieve a better outcome if you already have lots of natural full eyebrow coverage. This treatment can last for up to 4-6 weeks, again depending on skin types & lifestyle.

A patch test for LVL, Henna brows & Brow lamination is compulsory at our salon. This is required 24-48 hours prior to your appointment.

Failure to have a patch test will result in your treatment being refused and still being charged. 

For lash extensions a patch test is advised but not compulsory.